Room Service Operator in Orlando, Florida

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Positions are currently available at The Ritz-Carlton Orlando, Grande Lakes and the JW Marriott Orlando, Grande Lakes. Positioned as a quiet retreat, we?re focused on delivering the luxury and service for which our brands are renowned, while the city?s top attractions are only minutes away. At Grande Lakes we?ll provide you with the tools and rewards you need to meet every challenge. Join us and experience our commitment to excellence, while redefining your future.
The Ritz-Carlton Orlando, Grande Lakes is currently accepting applications for Room Service Operator:
Responsibilities include:
Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
For all hourly positions, apply online at www.ritzcarlton.com/careers
FORTUNE magazine recognized Marriott International as one of the ?100 Best Companies to Work For?, for the tenth consecutive year. Benefits may include: medical, dental, vision, 401(K) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.
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The Ritz-Carlton is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.